Privacy & Cookie Policy

Last updated: January 15, 2025

1. Introduction

Advango Tours ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, process, and protect your information when you visit our website or use our services.

This policy complies with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Business Information: Company name, job title, business address
• Communication Data: Messages, inquiries, and correspondence with us
• Technical Data: IP address, browser type, device information, usage patterns

Automatically Collected Information

When you visit our website, we automatically collect certain information through cookies and similar technologies:

• Website usage data and navigation patterns
• Device and browser information
• IP address and approximate location
• Referral sources and search terms

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: Providing travel services, processing bookings, and customer support
• Communication: Responding to inquiries and providing requested information
• Marketing: Sending promotional materials and updates (with your consent)
• Website Improvement: Analyzing usage patterns to enhance user experience
• Legal Compliance: Meeting regulatory requirements and protecting our rights

4. Cookie Policy

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website performance. You can control cookie settings through our cookie consent banner and manage your preferences at any time.

Types of Cookies We Use

Cookie Categories

• Strictly Necessary: Essential for website functionality and cannot be disabled
• Functional: Enable enhanced features like embedded videos and interactive maps
• Analytics: Help us understand how visitors interact with our website
• Marketing: Used for advertising and marketing purposes

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in our operations
• Business Partners: Travel suppliers and partner companies (with your consent)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure.

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Generally, we keep:

• Contact information for active business relationships
• Communication records for 3 years
• Website analytics data for 2 years
• Cookie consent records for 1 year

8. Your Rights

Under GDPR and other privacy laws, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Objection: Object to certain types of processing
• Withdraw Consent: Revoke consent for data processing

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data during international transfers.

10. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

12. Updates to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "last updated" date.

13. Contact Information

If you have questions about this privacy policy or wish to exercise your rights, please contact us at:

For EU residents, you also have the right to lodge a complaint with your local data protection authority.